Customer success stories
Real results from real 3CX partners who run their fleet on the Hub every day.
Case study
A German managed service provider
3CX Platinum Partner · 120+ managed systems
The challenge
This provider manages more than 120 3CX systems for customers across the DACH region. The team was juggling three separate monitoring tools, logging into individual 3CX consoles by hand, and reacting to problems only after a customer called in. Response times were unpredictable, and the NOC spent more time wrestling with tooling than actually solving problems.
The solution
After moving to the Hub, the provider brought all 120+ systems into a single dashboard. Real-time telemetry replaced manual checks, automated alert rules caught issues before customers noticed, and historical charts made capacity planning straightforward. The team shifted from reactive firefighting to calm, proactive monitoring.
The results
The Hub replaced three separate tools for us. We finally have a single pane of glass for every customer PBX, with live telemetry, historical trends, and automated alerts. Our response time dropped from hours to minutes, and we have not had a single unplanned outage slip past us in over six months. It has become the backbone of our NOC.
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