Frequently asked questions
Everything you need to know about the Hub, from pricing and features to 3CX integration and security.
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General
What is TCX Hub?
TCX Hub is a Instance and Customization Management platform for 3CX resellers and MSPs to monitor and manage all customer PBX systems from a single dashboard.
Who is TCX Hub for?
3CX certified partners, VoIP resellers, and MSPs who manage multiple 3CX systems.
Do I need a 3CX Enterprise license?
No. Supports both xAPI and User Credentials.
Features
What metrics does TCX Hub monitor?
CPU, memory, disk, active calls, extension registrations, trunk status, SBC health.
Can I manage groups and holidays?
Yes. Full group management including member roles, holidays, and forwarding rules.
Does TCX Hub support alerts?
Yes. Custom alert rules with notifications via Email, SMS, WhatsApp, and Telegram.
Security
How is the data stored?
Data are encrypted at rest using AES-256-GCM, with encryption keys securely managed server-side. Our security model is built around data sovereignty principles to ensure your sensitive information remains protected at all times.
Is data isolated between tenants?
Yes data sovereignty and tenant isolation are core design principles. Each tenant operates within its own dedicated PostgreSQL Database, delivering strict data separation for maximum security and privacy compliance (including GDPR).
What audit capabilities?
Comprehensive audit logging tracks all user activity, including logins, modifications, and configuration changes, for full transparency and compliance.
Pricing
How does pricing work?
Based on 3CX License size. Starting at 9 EUR/month.
Is there a free tier?
Yes, start for free. Monitor in read-only mode and upgrade anytime to unlock full functionality.
Can I upgrade or downgrade?
Yes, complete flexibility. Upgrade instantly anytime, or downgrade at the end of your current billing cycle.
Still have questions?
Our team is happy to help. Reach out through our contact page and we will get back to you fast.