Frequently asked questions
Everything you need to know about the Hub, from pricing and features to 3CX integration and security.
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General
What is the Hub?
The Hub is a multi-tenant SaaS platform that lets 3CX resellers and MSPs monitor and manage all their customer PBX systems from a single dashboard. It provides real-time telemetry, automated alerting, and full operational control.
Who is the Hub for?
The Hub is built for 3CX certified partners, VoIP resellers, and managed service providers (MSPs) who manage multiple 3CX systems for their customers.
Do I need a 3CX Enterprise license?
No. The Hub supports both 3CX Enterprise (via XAPI OAuth) and 3CX Pro (via Extension login). Enterprise gives you full API access, while Pro provides core monitoring capabilities.
Features
What metrics does the Hub monitor?
The Hub monitors CPU usage, memory usage, disk usage, active calls, extension registrations, trunk status, and SBC health, all updated every 30 seconds via real-time SSE streaming.
Can I manage groups and holidays?
Yes. The Hub provides full group management including member roles, holiday scheduling, and forwarding rules, directly from the dashboard without logging in to each 3CX system.
Does the Hub support alerts?
Yes. You can configure custom alert rules for CPU, memory, disk, and system offline thresholds. Notifications can be sent via email, Slack, Telegram, or custom webhooks.
Security
How are my 3CX credentials stored?
All credentials are encrypted at rest using AES-256 with scrypt key derivation. Encryption keys are managed server-side and never stored alongside the encrypted data.
Is data isolated between tenants?
Yes. Each tenant gets its own PostgreSQL schema with complete data isolation. There is no shared data between tenants, so your systems, credentials, and telemetry are fully separated.
What audit capabilities are available?
The Hub logs all user actions including logins, system modifications, credential changes, and configuration updates. Full audit logs are available in the dashboard.
Pricing
How does pricing work?
You pay for each 3CX system you connect, priced by that system's SC (Simultaneous Calls) capacity — from €9/month for a 4 SC system. Your first 3 systems are free. Add as many systems as you like; each one is billed at its own SC tier, and every feature is included.
Is there a free tier?
Yes. The free tier includes up to 3 systems and 7 days of data retention. No credit card required.
Can I upgrade or downgrade my plan?
Yes. You can upgrade at any time and the change takes effect immediately. Downgrades take effect at the end of your current billing period.
Still have questions?
Our team is happy to help. Reach out through our contact page and we will get back to you fast.