Terms of Service

By accessing or using TCX Hub (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including organizations and their team members.

"Service" refers to the TCX Hub platform, including the web application, API, background workers, and all related services.

"User" or "you" refers to any individual or organization that accesses or uses the Service.

"Tenant" refers to an organizational account on the platform, which may contain multiple users.

"3CX System" refers to a 3CX PBX instance connected to and monitored by the Service.

"SC" (Simultaneous Calls) refers to the 3CX licensing metric used to determine subscription tier pricing.

"Telemetry Data" refers to system performance metrics (CPU, memory, disk, calls, extensions) collected from connected 3CX systems.

You must be 18 years or older to use the Service. You must provide accurate and complete registration information. Each user account must be used by a single individual - shared accounts are not permitted.

You are responsible for:

- Maintaining the security of your account credentials - All activity that occurs under your account - Ensuring team members added to your tenant comply with these Terms - Notifying us immediately of any unauthorized access

We reserve the right to suspend accounts that show signs of unauthorized access, abuse, or violation of these Terms.

TCX Hub provides the following capabilities:

- Multi-system monitoring - Connect and monitor multiple 3CX PBX systems from a single dashboard - Real-time telemetry - Live CPU, memory, disk, and call metrics via Server-Sent Events (SSE) - Historical analytics - Database-backed charts for trend analysis and capacity planning - Alert management - Configurable threshold-based alerts with multi-channel notifications - Trunk & SBC management - View and configure SIP trunks, DID routing, and SBC devices - Role-based access control - Granular permissions across tenants and systems - Credential management - Encrypted storage of 3CX authentication credentials - Billing & subscriptions - Self-service subscription management via Stripe

Feature availability may vary by subscription tier.

Free Tier: Available at no cost with limited features (up to 3 systems, 1 user, 7 days data retention). No credit card required.

Paid Plans: Billed monthly in advance via Stripe. Prices are denominated in EUR, GBP, or USD based on your billing country. All prices exclude applicable taxes (VAT/GST).

Upgrades: Take effect immediately. You will be charged the prorated difference for the remainder of the current billing period.

Downgrades: Take effect at the end of the current billing period. No refunds are issued for unused time on the current plan.

Failed Payments: If a payment fails, we will retry up to 3 times. If all retries fail, your subscription will be marked as past due and access to paid features may be restricted.

Refunds: We do not offer refunds for partial months of service. If you believe you were charged in error, contact [email protected] within 14 days.

You retain ownership of all data you provide to the Service, including 3CX system configurations and telemetry data. We claim no ownership over your data. You grant us a limited license to process your data solely for the purpose of providing the Service.

You agree not to:

- Use the Service for any unlawful purpose - Attempt to gain unauthorized access to other tenants' data - Reverse engineer, decompile, or disassemble the Service - Use the Service to transmit malware or conduct DDoS attacks - Share your account credentials with unauthorized parties - Exceed the usage limits of your subscription tier - Use automated tools to scrape or extract data from the Service beyond the provided API

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Either party may terminate the agreement at any time. Upon termination, your access to the Service will cease and your data will be deleted within 30 days. Sections relating to limitation of liability, data ownership, and governing law survive termination.

To the maximum extent permitted by law, TCX Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total aggregate liability shall not exceed the total fees actually paid by the Customer in the one (1) month immediately preceding the first event giving rise to the claim. Multiple claims shall not enlarge this limit.

For questions about these Terms, contact us at [email protected].